The City of Roanoke strives to create positive customer experiences that meet and exceed our citizens’ expectations. To better achieve this goal, the City has implemented a Citizen Request Management (CRM) System to handle non-Emergency requests for service. 

Alternatively, you may use this on-line form to submit your service request or inquiry, and it will be routed to the appropriate City department for resolution. If you do not see the request type that you are looking for or need further assistance, please call (540) 853-2000, weekdays 8 a.m. to 5 p.m., or via

If this is a time-sensitive issue that may require an immediate response, such as a broken water line, please call the non-Emergency number for the E-911 Communications Center at (540) 853-2411.

Thank You! We look forward to serving you.